FAQ's
Frequently Asked Questions (FAQs)
Welcome to Drivenite's FAQs page! Here you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t see your question here, feel free to contact us at [your contact information].
1. Orders and Payments
Q1: How can I place an order? A: Browse our online shop, select your desired items, and add them to your cart. Once ready, proceed to checkout and follow the instructions to complete your purchase.
Q2: What payment methods do you accept? A: We accept PayPal, and credit/debit cards.
Q3: Can I modify or cancel my order? A: Orders can be modified or cancelled within 24 hours of placement. Contact us at [your contact email/phone] as soon as possible for assistance.
2. Shipping and Delivery
Q4: Do you ship internationally? A: Unfortunately at the moment we do not offer international shipping to select countries.
Q5: How long will it take to receive my order? A: Orders are processed within 4-6 business days. Shipping typically takes an additional 1-2 business days, depending on your destination.
Q6: How can I track my order? A: Once your order is shipped, we’ll provide you with a tracking number via email so you can monitor your delivery status.
3. Returns and Exchanges
Q7: What is your return policy? A: We accept returns within 30 days of receipt for items that are unworn, unwashed, undamaged, and in their original packaging. Please see our Returns and Exchanges policy for more details.
Q8: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Q9: Can I exchange an item for a different size or colour? A: Yes, exchanges are available if the item is in stock. Contact us at [your contact email/phone] to initiate an exchange.
4. Products
Q10: Are your products true to size? A: We recommend checking our size guide, available on each product page, to find the best fit for you.
Q11: Will the colours of the items match what I see online? A: While we strive for accuracy, slight variations in colour may occur due to different screen settings or lighting.
Q12: Can I request a custom product? A: At this time, we do not offer custom products. However, stay tuned for updates as we expand our services!
5. Account and Privacy
Q13: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track your orders and save your preferences.
Q14: How is my personal information protected? A: We take your privacy seriously. Please review our Privacy Policy for details on how we safeguard your data.
6. Contact Us
Q15: How can I reach customer support? A: You can contact us via email at info@drivenite.co.uk We aim to respond within 24 hours.
Q16: What are your customer support hours? A: Our customer support team is available 24 hours